FAQs

Headquartered in Toronto, EMERGE is proudly Canadian, built to cater to the unique needs of healthcare providers and patients across Canada and beyond.

Founded in 2016, EMERGE has evolved through extensive research and development to become a leading healthcare management solution, officially launching in 2021.

EMERGE is extremely easy and intuitive to use. It was designed by engineers, perfected by patients with the help of our medical consultants.

EMERGE is an all-encompassing healthcare platform designed to seamlessly integrate practice management, patient engagement, EMR and telemedicine, ensuring healthcare is accessible, efficient, and proactive for everyone.

EMERGE can significantly enhance your clinic’s operations by streamlining appointment scheduling, improving patient communication through integrated messaging systems, and reducing administrative burdens with automated billing and record-keeping. This leads to more efficient clinic management, better patient satisfaction, and increased capacity to focus on patient care rather than paperwork.

Choosing a verified provider like EMERGE ensures that you meet all provincial privacy and security standards, guaranteeing the protection of health information and compliance with billing practices.

EMERGE is flexible and designed to either integrate with your existing EMR system or replace it entirely, depending on your clinic’s needs. It can enhance your existing system’s capabilities or serve as a comprehensive standalone solution, allowing you to choose the best setup for your practice.

Absolutely, EMERGE employs top-tier security measures, including end-to-end encryption, to ensure all data is protected and private, with servers located in Canada.

EMERGE offers competitive pricing plans, designed to provide high value for a minimal cost, essentially paying for itself with the reduced administrative tasks.

Yes, EMERGE provides comprehensive local technical support accessible via phone, chat, or email to ensure all users can navigate and utilize the platform effectively.

Welcome aboard! Please contact us here: emerge@getemerge.ca 1 (800) 674-8090 (Tool Free Number) 1 (800) 674-8090 (Support through WhatsApp) – Additionally, you can contact our sales team directly from the website and book a free Demo. Our team will be happy to assist you with the setup process and answer any specific questions you might have about integrating EMERGE into your practice.

Absolutely, EMERGE employs top-tier security measures, including end-to-end encryption, to ensure all data is protected and private, with servers located in Canada.

Yes, EMERGE provides comprehensive local technical support accessible via phone, chat, or email to ensure all users can navigate and utilize the platform effectively.

Steps to prepare for your appointment:

• Make sure you have the EMERGE app installed on your phone.

• Make sure you are signed in into your account – Still do not have one? Sign Up using the same e-mail the doctor used to communicate with you if he has invited you to use EMERGE.

• Find a private and quiet location with a strong internet connection, sufficient lighting and no interruptions. The doctor will not be able to conduct the consultation if you don’t meet these criteria. Inappropriate locations include:

Driving in a car

Public spaces (shopping centres, parks)

Common areas at your workplace

• Go to your phone’s Settings app to enable the following app settings for the “EMERGE” app so that you will be able to receive your video call:

Apple: Turn on Camera and Notifications

Android: Turn on Notifications, Camera, Microphone and Telephone

• Have your device nearby with the sound switched on, a strong internet connection and plenty of battery life remaining.
• Come prepared with any relevant information about your previous medical history or medications, and the top concerns or questions you want to discuss

What to expect when attending your appointment

• You will receive Email reminders before your appointment. Make sure you have your app open a few minutes before the appointment start time so you’re ready when the doctor starts the appointment.
• When the healthcare provider will call, you will receive a push notification on your phone prompting you to tap to start your video consultation.

Yes — EMERGE is free to use.
Download the app to find nearby clinics and providers, and request in-person or virtual appointments directly — no membership required.

EMERGE uses proprietary technology to help patients locate a medical clinic (or allied health care professional) near you. If for some reason, you need an in-person visit or a follow-up, the clinic is located within your proximity and allows for follow-up appointment. You are of course able to choose any clinic using our platform! We are also one of only a handful of virtual care providers in Ontario that are verified and comply with the Ontario’s Virtual Visits Solution Standards. (see full list of providers here https://otn.ca/providers/verified-solutions/)

Your EMERGE profile can include your name, telephone number, email, OHIP number and date of birth if you wish. However, the minimal requirement is your name and contact information. This will allow clinic to contact you to verify your information and to schedule an appointment. Your medical information/file is stored only with your doctor.

No, EMERGE is accessible directly through your web browser, ensuring you can easily manage your healthcare needs online without the need for downloading any software. For enhanced accessibility, EMERGE also offers a mobile app, which you can choose to download for managing your appointments and health information on the go.

To use EMERGE, you only need a device with internet access, such as a computer, tablet, or smartphone. For optimal experience, especially during virtual visits, it is recommended to have a device equipped with a camera and microphone. This ensures you can fully engage with healthcare providers and utilize all features of the platform effectively.

EMERGE virtual care was developed with patients with disabilities in mind. EMERGE virtual care app is here to help. Simply locate a nearby clinic that offers virtual care services or is accessible by wheelchair. Our large font, descriptive graphics and ease of use, makes it a great tool for everyone. You are also able to find a clinic that speaks your language if English is not your first language.

Please email our dedicated Privacy Officer at privacy@getemerge.ca

EMERGE has a variety of other functions. By using our unique geofencing technology and algorithms, you can easily locate nearby hospitals/emergency rooms, medical clinics, pharmacies*, rehab facilities*, dentists* (*coming soon). Call an Uber from your location or use Waze directly from EMERGE to take you to your facility of choice. Find out important information about the clinic such as opening hours, description of services, languages spoken, whether it is wheelchair accessible or not etc.

Deleting your account on the EMERGE App is straightforward. Here’s how you can do it:

1. In-App Account Deletion:
– Go to the EMERGE App on your device.
– Tap on ‘Profile’, then select ‘My Profile’.
– Scroll down to find the ‘Delete Account’ option and follow the instructions.

2. Email Request:
– If you prefer, you can also request account deletion by emailing us at support@getemerge.ca.

Data Deletion and Retention:

– Upon deletion, all your data stored in the EMERGE App will be permanently removed, except for any data you have shared with physicians during previous consultations.

– For information regarding data shared with physicians, you will need to contact the respective physicians directly. This is because physicians are legally required to retain certain patient records for a specific period, and these policies vary by Province.

– If you have any further questions about our data retention policy or the deletion process, feel free to contact us at the provided email.

At EMERGE, we take data security seriously, which is why we store your data on secure SOC 2-audited servers that are housed in state-of-the-art data centers. The location of your data center will depend on the location you choose for your EMERGE account when you sign up.

If you choose Canada as your location, your data will be stored on servers located in our data center in the Montreal area. This data center is equipped with the latest security measures and is SOC 2 Type II certified, providing you with added peace of mind that your data is secure and protected.

At EMERGE, we understand the importance of keeping your data secure, which is why we use 256-bit encryption to protect your data when it is transmitted between your device and our servers. This is the same level of encryption used by banks to protect their customers’ financial information, providing you with added peace of mind that your data is secure and protected.

At EMERGE, we take access control seriously, which is why we provide each user with their own account secured by a unique username and password. This applies to administrators, practitioners, and patients, ensuring that each user can access the platform securely and that their data is protected.

Account owners have the ability to control access permissions for each user, including the ability to restrict access to patient charts, billing records, and schedule records. This ensures that each user has access only to the information that they need to perform their job, and that sensitive information is protected from unauthorized access. At EMERGE, we are committed to providing our users with a secure and reliable platform that meets the highest standards of data security and privacy.

At EMERGE, we understand the importance of data backup and recovery, which is why we use mirrored database servers to ensure real-time backups of your data. In the unlikely event that something happens at our data center, we can immediately switch to the other database server to ensure minimal disruption to your service.

In addition to our mirrored database servers, we also perform nightly off-site backups as an additional precautionary measure. This ensures that your data is always safe and can be quickly recovered in the event of an unexpected issue.

At EMERGE, we take data backup and recovery seriously and are committed to ensuring that your data is protected and secure at all times.

At EMERGE, we take privacy seriously and understand that there are two levels of privacy to consider: Account Information and Patient Data. The Account Information we collect from our Account Owners (such as clinic name and credit card number for billing) is covered in our privacy policy, which you can read here.

When it comes to Patient Data (charts, profiles, appointment history, etc.), you, our customer, always retain ownership of this data. EMERGE acts as an agent, storing patient data on your behalf. This means that you are the owner of all patient data, and we are committed to keeping it safe and secure at all times.

At EMERGE, we believe that transparency and ownership are key to building trust with our customers. By providing you with full ownership and control over your patient data, we are committed to helping you provide the highest level of care to your patients.